Partner API
  1. Reference
Partner API
  • Getting Started
    • Introduction
    • Authentication
    • Business Use Cases
  • API References
    • Partner Operations
      • Get Balances
      • Get Transaction History
      • Retrieve Exchange Rate and Create a Lock
      • Create and Finalize an Exchange
      • Create Crypto Withdrawal
      • Create a SEPA Transfer
      • Get SEPA Transfer Details
    • User Accounts with KYC
      • Create User Account and Generate Balances
      • Add KYC File
      • Add POA File
      • Add User Verification
      • Update Existing User
      • Delete User
      • Suspend User
      • Unsuspend User
      • Get User Balances
      • Get User Transaction History
    • User Accounts without KYC
      • Create User Account and Generate Balances Without KYC
      • Update Existing User
      • Delete User
      • Suspend User
      • Unsuspend User
      • Get User Balances
      • Get User Transaction History
    • KYC by P100
      • Creating KYC Verification
      • Redirect to Verification
      • Get KYC Status
    • Currency Exchange
      • Retrieve Exchange Rate
      • Retrieve Exchange Rate and Create a Lock
      • Create and Finalize an Exchange
      • Retrieve Detailed Exchange Infromation
    • Crypto Deposits
      • Update Travel Rule
    • Crypto Withdrawals
      • Get Network Fee
      • Create Crypto Withdrawal
      • Get Crypto Withdrawal Details
    • Internal Transfers
      • Create a Transfer
      • Get Transfer Details
    • Virtual Cards
      • Create Virtual Card
      • Get All User Cards
      • Get Card Details
      • Update Card PIN
      • Block Card
      • Unblock Card
      • Get Card Limits
      • Update Card Limits
      • Delete Card
    • Custom Fiat Operations
      • SEPA Deposit & Withdrawal
  • Integration
    • SDKs & Integration Guides
    • Transaction Processing
    • Error Handling
    • Rate Limiting
    • Webhooks
      • User & KYC Webhooks
        • User Balance Generation
        • KYC File Added
        • POA Verification Status
        • KYC Verification Status
      • Transfers & Payments Webhooks
        • P2P Transfer Webhook
        • SEPA Transfer
        • SEPA Deposit
        • Crypto Withdrawal
        • Crypto Deposit
        • Exchange
        • Card Transaction
      • Card Webhooks
        • Card 3DS Code
        • Card Activation Code
  • Reference
    • Supported Countries
    • Supported Currencies
    • Fees
    • FAQ
    • Changelog
    • Support
  1. Reference

Support

🔍 Before You Contact Us#

Save time by checking these resources first, as many common issues can be resolved immediately.

Documentation and Guides#

API References - Verify endpoint usage, parameters, and workflows.
FAQ - Find solutions to the most common integration issues.
Error Handling - Review detailed error codes and troubleshooting steps.

Quick Self-Diagnosis#

Issue TypeFirst Check
AuthenticationVerify the x-api-key header and environment (staging/production).
API ErrorsCheck the error code in the response, as most point directly to the cause.
TimeoutsConfirm the transaction status using the relevant details endpoints.
Card IssuesVerify the user's country is supported.
KYC ProblemsCheck the current verification status and required documents.

📞 How to Contact Us#

Priority Support Channel#

Please use the dedicated Telegram channel provided during your onboarding. This provides a direct connection to your integration team for faster, personalized support.

Alternative Channels#

General Support: support@p100.com

How to Speed Up Problem Resolution#

To get help faster, please include the following information in your support request.

Essential Details#

Problem Description: Explain what you were trying to achieve and what happened versus the expected behavior.
API Details: Provide the specific endpoint (e.g., POST /v1/card/virtual), the request method, and the full URL.
Relevant Identifiers: Include any relevant IDs, such as externalUserId, cardId, transactionId, exchangeId, or transferId.
Request Information: Share the full JSON request body, headers (excluding sensitive data), and any query parameters.
Response Details: Provide the complete error response, including the errorCode, errorMessage, and the HTTP status code.
Timing: Note the exact date, time, and timezone (e.g., "2025-08-25 09:30:15 CEST") when the issue occurred.

Support Request Template#

Copy and fill out this template to ensure our team has all the necessary information.
ISSUE DESCRIPTION:
What I'm trying to do:
What's happening instead:
API ENDPOINT:
Method: POST/GET/PUT/DELETE
URL: /v1/...

IDENTIFIERS:
externalUserId:
Other IDs:

REQUEST:
{
// Your request body here
}

RESPONSE:
{
"errorCode": "",
"errorMessage": "",
"timestamp": ""
}
WHEN:
Date/Time:
Environment: staging/production

🚨 Urgent Issues#

For critical situations such as production outages or security incidents, please contact us immediately through your dedicated Telegram support channel.
To ensure the fastest possible resolution, please provide all the details from the support template above and explain the business impact. Our team monitors this channel with the highest priority.
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